Privacy Policy

Privacy Policy 

Welcome to the flowrelabd.com website.

Here is an extended and detailed Privacy Policy for FLOWRELA BD, customized to align with typical data protection standards and the legal framework in Bangladesh. This version is ideal for a cosmetics and body care brand and suitable for publication on your official website.

Privacy & Data Protection Policy

FLOWRELA BD

Effective Date: [1ST JULY 2025]

FLOWRELA BD respects your privacy and is committed to protecting the personal information of our customers, users, and visitors. This Privacy Policy explains how we collect, store, use, and disclose your information in accordance with the laws of Bangladesh, including the Information and Communication Technology (ICT) Act, 2006 and relevant international best practices.

1. About Us

FLOWRELA BD is a beauty care brand based in Bangladesh offering premium skincare, body care, and wellness products. Our website, https://www.flowrelabd.com, is designed to provide customers with a seamless shopping experience.

2. Information We Collect

We may collect the following types of data:

A. Personal Data

Full name

Mobile number

Email address

Delivery and billing address

Gender (optional)

Payment information (e.g., via bKash, Nagad, card)

B. Non-Personal Data

Device and browser information

IP address

Website usage data (through cookies and analytics tools)

3. How We Collect Your Information

Your data is collected through:

Account registration

Order placement

Newsletter subscription

Contact forms

Cookies and tracking technologies

Social media interactions

4. Use of Information

We use your data to:

Process, ship, and deliver orders

Provide customer support and respond to queries

Customize user experience on our website

Send updates, promotions, and newsletters (only with your consent)

Conduct analytics and improve our services

Prevent fraudulent activities and ensure security

5. Disclosure of Information

We may disclose your information to:

Trusted logistics and courier partners for order delivery

Payment gateway providers for processing transactions

IT service providers maintaining our platform

Government authorities or law enforcement if legally required

We ensure all third parties comply with confidentiality obligations and only use data for permitted purposes.

6. Data Security

We implement robust security measures including:

SSL encryption for data transfer

Secure servers for data storage

Internal access control and regular monitoring

However, no system is entirely immune to breaches. We commit to taking immediate action in the event of any data compromise.

7. Cookies and Tracking Technologies

Cookies help us enhance user experience by remembering preferences and tracking behavior. By using our website, you consent to our use of cookies.

You may disable cookies via your browser settings, but some website features may not function properly.

8. Your Rights

Under applicable data protection laws in Bangladesh, you have the right to:

Access your personal data

Request correction or deletion

Withdraw consent at any time

Lodge complaints with relevant authorities (e.g., Bangladesh Telecommunication Regulatory Commission)

To exercise these rights, please contact us using the details below.

9. Data Retention

We retain personal information only for as long as necessary for the purposes set out in this Policy, or as required by applicable law.

10. Children’s Privacy

Our services are intended for users aged 13 years and above. We do not knowingly collect information from children. If we discover data from a child under 13, we will delete it immediately.

11. International Data Transfers

If we transfer your data outside Bangladesh (e.g., using international email platforms or analytics tools), we ensure those services comply with adequate data protection standards.

12. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any updates will be posted on this page with a revised “Effective Date.” We recommend checking this page periodically.

13. Contact Information

If you have any questions, concerns, or complaints regarding your data or this policy, please contact us:

FLOWRELA BD

Email: [flowrelabd@gmail.com]

Phone: [+8801780440777]

Website: https://flowrelabd.com

Address: [275/5/1 Khilgaon, New road, Dhaka-1219, Bangladesh]